Effective Team Support & Performance Excellence for Executive Secretaries, PA’s and Office Professionals

Effective Team Support & Performance Excellence for Executive Secretaries, PA’s and Office Professionals

This interactive 3-day programme aims to explore the objectives of the modern Executive PA and Office Administrator’s role and the skills they must master on a daily basis. PA’s add significant value to their role and strategies for managing and organising multiple bosses. They learn to identify their boss shifting priorities without being told and how to time-manage their own workload.

This challenging and enjoyable course aims to develop and stretch the PA and Office Administrator’s role and skill set whilst developing his / her personal brand.

Administrative professionals and Executive Assistants often see themselves, in their support roles, as being non – leaders and there is nothing further from the truth. Everybody is a leader – no matter what position you hold.

Directors and Managers want their assistant / administrators to be exceptional since those who are, contribute significantly to their success. Today’s PA’s / EA’s must be extremely competent and totally reliable, capable of taking on wider tasks than those of a purely secretarial nature.

The role of the PA, EA and Office Administrator is one that is incredibly undervalued. During this programme we will explore ways on how to push for more recognition – both within your organisation and within the PA community. The role of PA’s has changed significantly in recent years – the shift in responsibility, the challenges faced, the drivers of change and the need for skills development and training.


  • Why do Executives still need PA’s?
  • How to grow recognition of the PA / EA role
  • From Personal Assistant (PA) to Virtual Assistant (VA)
  • Take the Lead: Do More – Be More – Achieve More!
  • The secret of Personal Power
  • Who’s Brand do you build
  • 5 Administrative skills and attributes every PA / EA should have
  • Building a Powerful PA Brand: No brand exists in isolation. You can have a great impact on your boss’ brand by how you operate within the company and that the relationship between you and your manager(s) also create an independent, overlapping brand.
  • Tips on choosing your words wisely.

Course Outline:

Module 1: Management Skills

  • Personality traits of a master performer
  • The Professional role of the senior secretary.
  • People management:
  • Time management and time wasters
  • Practical exercises

Module 2: Roadblocks to Time Management

  • Self – Assessment
  • Time management myths
  • Attitudes to time
  • Identifying Time wasters
  • Definition of time management
  • The stress response
  • Contributing to your Manager’s success
  • The secret to prioritising
  • Practical exercises

Module 3: Handling the unique demands of your role

  • Assertiveness vs Aggressiveness
  • Learning to say ‘no’
  • Learning to use ‘I’ statements
  • Learning to use eye contact
  • Learning to use assertive body language
  • Learning to practice peaceful disagreement
  • Learning to avoid manipulation
  • Learning to respond rather than to reac
  • Equity, ethics and teaching your team to trust in you
  • Continuous self-development to build your confidence
  • Questioning and listening skills
  • Protocol, etiquette and personal branding tips
  • Action Planning
  • Introduction to basic project management techniques and software
  • Diary Management
  • Practical exercises

Module 4: Communication and Organisational Skill

  • Advanced interpersonal communication skills
  • Travel, conferencing and event planning tips
  • Improving personal effectiveness.
  • Boosting your credibility in the office
  • Sharing best practices with your colleagues
  • Basic project management techniques
  • Introduction to PM software
  • Practical exercises

Module 5: Organisational Skills

  • Diary planning
  • Managing deadlines
  • Correspondence
  • Phone calls
  • E-mails
  • Cell phones
  • The Internet
  • Assertive communication
  • Practical exercises

Module 6: Being the Best vs. Being Superb

  • The truth about trust
  • Giving people what they need: Care, value and prestige
  • Does your approach match your skill

Module 7: Managing your Mouth

  • Understanding your natural reactions
  • Don’t say the wrong things – Reducing sarcasm
  • Practical exercises

Module 8: Building better Business Relationship

  • Effective relationships between managers and employees
  • Keep in touch: Setting the standard for corporate communications
  • Living with silence: The fine art of shutting up
  • Managing distractions
  • The fine art of being liked: Listening and learning

Module 9: Dealing with Different Personalities

  • Different types of personalities
  • How does your’s affect the other types of personalities

Module 10: Building your unique Personal Brand

  • The value of corporate image
  • You are the message
  • The ‘right ‘ image
  • Image assessment
  • Working with your body
  • Starting with colour
  • A working wardrobe
  • Power dressing
  • Presenting yourself
  • Your image across the table
  • Grooming and deportment
  • Dressing to suit your behavioural style

Module 11: Overview of Minute Taking & Effective Meeting Procedures

  • Understand the big picture: Meetings, minutes, communication and why some meetings are effective and others fail
  • Understand relationships, group dynamics, and how it affects your minutes
  • Learn how stronger relationships between the chairman and minute-taker lead to more effective meetings
  • Learn how to streamline your work by following a process
  • Make sense of formal meeting terminology
  • Understand quorums, motions, amendments and voting
  • Design a meeting invitation and agenda
  • Learn how to listen and follow a process for note-taking
  • Discuss types of minutes for different purposes
  • Practical exercise

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Course outcomes:

  • Recognise your professional role as part of the management team
  • Manage your time effectively, prioritise and delegate
  • Apply problem solving techniques
  • Communicate more confidently and effectively
  • Provide improved support for your manager
  • Take the lead without being told to do so
  • Build on your personal power
  • Realise the impact you have on building your own brand and that of your manager
  • Managing your mouth
  • Know that everything is about ATTITUDE
  • You are in control of your own destiny by the CHOICES you make

Who should attend:

  • Personal Assistants and Secretaries
  • Executive Assistants and PA’s
  • Office Administrators
  • Senior Administrators
  • Office Managers

Contact us for more Information or to Book Training