Business Contracts & SLA's

Contract management or contract administration is the management of contracts made with customers, vendors, partners, or employees. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. It can be summarised as the process of systematically and efficiently managing contract creation, execution, and analysis for the purpose of maximising financial and operational performance and minimising risk.


Course Objectives:

  • Enable business people to understand the legal aspects of contracts from a business perspective and in business language
  • Explaining the importance of the process to establish a contract
  • How SLA’s assist parties with understanding the issue involved in implementing contracts
  • What can be done when people do not perform according to the contract
  • Managing the implementation of the contract modular course structure

Course Outline:

Module 1: Contract Basics

  • What constitutes a contract
  • Ability to contract
  • Conditions that invalidate contracts
  • Role players in the contracting process

Module 2: Understanding the Current Position

  • Understand the current situation
  • Agree on contract
    • Results
    • Restrictions
  • Conditions

Module 3: Contracting Process

  • Contracting Process
  • Supplier evaluation
  • Requests for information
  • Requests for quotation
  • Negotiation pitfalls

Module 4: Service Level Agreements

  • What is a service level agreement
  • When should we negotiate a service level agreement
  • How to negotiate a service level agreement

Module 5: Contract Drafting

  • Types of contracts
  • Contract contents
    • Parties
    • Preamble
    • Responsibilities and obligations of parties
    • Conditions
    • Disclaimers
    • Dispute resolution
    • Signing
  • Managing and updating

Module 6: Contract Implementation

  • Implementation issues
  • Contract breach
  • Performance measurement

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who should attend:

  • Managers
  • Project Managers
  • Contract administrators
  • Purchasing staff
  • Sales staff


Contact us for more Information or to Book Training