Managers and Supervisors’ Skills Development Training: Leaders with Integrity

Our Training course strives to develop exceptional leaders: leaders that know who they are and what they stand for; leaders that are authentic and act in an ethical manner; leaders that can inspire people with a shared vision and leaders with have a well-developed Emotional Intelligence (EQ)

Course Outline:


Module 1: Introduction to Leadership
  • Understanding the difference between a Leader and a Manager
  • The role of a Leader
  • Leading the ethical and morally responsive way
  • What difference do I make?
  • Leadership attitude during difficult times
  • The new demand VUCA Generation of Leadership, what does it look like
  • Humanising the Work place
  • The Psychology of Good Leadership
Module 2: Leading yourself first

The strongest leaders are those who are lifelong students.” Individuals may think they know and understand themselves, however, they are generally surprised to discover how little they actually know about themselves. This course is an invitation to go on a journey of self-awareness and to develop essential and professional interpersonal skills. Start your personal leadership journey into self-discovery and get to know yourself first.

  • Assessing Your Personality Type
  • Assessing your Leadership Style
  • Creating your Own Performance Card
  • Developing your Own Leadership Brand
Module 3: The 6 Q’s of Leadership
  • IQ: Intelligence
  • TQ: Operational Skills
  • MQ: Motivation
  • XQ: Experience
  • PQ: People – from command and control to listening and guiding
  • LQ : Learning
Module 4: Emotional Intelligence


    • Understanding Emotions
    • Perceptions: How do others see Me
    • Self-Expression: talking about emotion


  • Anger Management
  • Understanding Types of Anger
  • De-escalating Techniques
  • Stress Management
  • Emotional Fitness

Social Awareness

  • Social Conformity and Social Media
  • Social IQ and Social Sensitivity
  • Organisational Awareness

Social Management

  • Talking to Difficult People
  • Building Relationships at Work
  • Conflict Management in Teams
  • Coaching & Mediation for Teams
Module 5: Communication

Non-Verbal Communication / Body Language

    • The Art of Reading people
    • Understanding Written Communication
    • Social Media Communication
    • Diversity and Inclusion

TA and Communication Styles  

  • Passive Communication
  • Aggressive Communication
  • Depressive Communication
  • Assertive Communication

Listen with your EAR

  • Empathy – U/S vs Acknowledgement
  • Assertiveness – “I feel Statements”
  • Respect meaning and understanding


  • Not taking things Personally
  • Boundaries with over-owning emotions
  • Denial, Rationalizations, Justifications

Talking about Talking

  • The Approach
  • Taking Ownership (Admitting mistakes)
  • Ask Questions – Clarification, Anxiety
  • Linguistics – Conversational Language
  • Concise, Clear Confidant

Communication in the Workplace

  • Communicating to an Audience /Teams
  • Principles of Effective Communication
  • Delegation Conversation Technique’s
  • Commitment & Accountability
  • Positive Feedback and Criticism
  • Resistance and Change as a by product
  • Dealing with Office Politics

Communication Errors  

  • Defensiveness, Counter Attack
  • Labelling, Mind Reading
  • Diversion & Derailment
  • Passive Aggression, Sarcasm
  • Denial, Self-Blaming
  • Problem-Solving & Helping
  • Blaming & Scape-Goating

Cognitive Distortions & Emotional Reasoning

  • Rationalisations, Projections
  • Mental Filtering; All-or-Nothing Beliefs
  • Generalisations; Assumptions
  • Blaming; Ownership; Accountability
  • Facts or Opinions; Should Statements
Module 6: Conflict Management
  • Understanding Types of Conflict
  • Sources & Organisational Conflict
  • Communication in Conflict
  • Negotiations Strategies and Processes
  • Defusing Techniques
Module 7: Leading Teams
  • Bringing others on the journey
  • Building high performance teams
  • Leadership styles for effective teams
  • Driving attitude, accountability & ownership
  • The way forward

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.

Contact us for more Information or to Book Training