Stakeholder Management Training

Stakeholder management is a critical component to the successful delivery of any project, programme, business relationship or activity. A stakeholder is any individual, group or organization that can affect, be affected by, or perceive itself to be affected by a programme.

 Effective Stakeholder Management creates positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives. Stakeholder management is a process and control that must be planned and guided by underlying principles

Course Objectives: 

• Identify Stakeholders – identify by name and title the people, groups, and organizations that have significant influence on Initiative direction and its success or who are significantly impacted by the change
• Plan Stakeholder Management – identify the strategies and mechanisms that will be used to achieve the greatest support of stakeholders and minimize resistance.
• Manage Stakeholder Engagement – outlines the processes and steps that will be undertaken to carry out the planned strategies.
• Control Stakeholder Engagement – describes the methods that will be used to monitor stakeholder engagement and alert the project team if problems are surfacing.

Course Outline: 

Module 1: Stakeholder Identification

• Major stakeholders
• Other interested stakeholders
• Practical exercise to identify stakeholders for a chosen initiative
  

Module 2: Prioritizing Stakeholders

• High power, interested people.
• High power, less interested people.
• Low power, interested people.
• Low power, less interested people.

Module 3: Understanding your Stakeholders

• Investigate current position
  • Cost
  • Time
  • Accuracy
  • Practical exercise
• Agree on the required end result required by stakeholders
  • Results to achieve and success indicators
  • Results not required
  • Results to avoid
  • Restrictions
  • Contacts
  • Practical exercise

Module 4: Stakeholder Engagement

• Communication
• Operate with an awareness of human feelings
• Plan it
• Relationship
• Be empathetic. Listen to the stakeholders
• Manage risk
• Compromise
• Understand the meaning of success
• Take responsibility.

Module 5: Prepare Stakeholder Plan

• Practical Exercise

Course Duration:

3 days

*Number of days can be customised and adjusted for in-house programmes.*

• The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
• The course is wholly interactive combining theory with role play, team exercises and group interaction.
• Evaluation happens through participation and group discussion

Who should attend:

• Managers
• Project Managers
• Change managers
• Outsource contractors
• Client Facing Individuals
• Client Relationship Officers/Managers