Call Centre Training

Designed and Facilitated by a Registered Clinical Psychologist & Business Expert

Our Call Centre Training Program is aimed at ensuring the well-being of both the Client and the Employee

At Indawo Training we believe that an effective and successful Call Center involves having; the right amount of properly skilled individuals and teams, with supporting resources in place, at the right time, who are able to efficiently handle workload, at a service level with a high level of quality. In order to obtain such, individuals and teams require a high level of Emotional Intelligence, Skill and Team Cohesiveness.

Emotional and Social Intelligence (ESI) refers to the competencies linked to self-awareness, self-management, social awareness and relationship management, which enables individuals to understand and manage their own and others’ emotions in social interactions

Workforce Management (WFM) is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost.

• Call Center Training – a Holistic Approach (click to view details)
• Call Center Sales Training (click to view details)
• Workforce Management Call Center Training – WFM (click to view details)

All modules are fully customisable and can be integrated to suit your specific requirements