Business Process Management

So, how is your standardised work (SW) implementation going? Common Responses, which usually paint a worrisome picture:

“We just don’t have the discipline our company has to make SW work.”
“We put it in place but the people don’t follow it.”
“We have trouble transferring good SW from one work site to another.”
“We are good at determining the One Best Way, but people always insist on doing it their way.”
“People just don’t want to follow it. They like to do their own thing.” 
“We put in an audit process, but the auditors don’t follow the audit process.”


Course Objectives:

  • Gaining an understanding of the business environment
  • Understanding how to align the systems to deliver on the customer value proposition
  • Appreciating the importance of aligning the business to the new strategic direction
  • Ensuring that all the parties involved in the service delivery are aligned to a common purpose
  • Matching people to process
  • Ensuring that the automation supports the process
  • Standardisation of work

Course Outline:

Module 1: Introduction

  • Business Process Management Benefits
  • Strategy
  • Customer requirements
  • Process map
  • Process mapping
  • Role players and their responsibilities

Module 2: Analysing the current Situation

  • Understand the problem
  • “As is” process map
  • Analysis of “as is” position
    • People issues
    • Current system
    • Infrastructure
    • Information
    • Cost
    • Time
    • Accuracy
    • Tools
    • Feasibility study
  • Practical exercise

Module 3: Process Intent

  • Scoping the process requirements
    • Results to achieve
    • Results to avoid
    • Restrictions
    • Results not required
    • Change management strategy
    • Composition of the team
  • Practical exercise

Module 4: Designing the “to be”

  • Design phase
    • “To be” process
    • Aligning people
    • Aligning automation
    • Aligning infrastructure
    • Aligning information
    • Roll-out planning
  • Practical exercise

Module 5: Implementation

  • Training
  • Implementation
  • Post implementation review

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who should attend:

  • Executives who have to analyse the future and make strategic decisions
  • The business analysts who will translate the strategic decisions into business improvement initiatives
  • All managers who are tasked to improve the efficiency cost and accuracy of their departments

Previous Facilitator Feedback:

  • Well presented. Nic knows his stuff – Henry – Reserve Bank of Malawi
  • Excellent presentation, which drew on presenter’s experience to make the course real – (no name)
  • Excellent, the facilitator is experienced – Thembelihle – SEDA
  • Very interesting – good background for process management.
  • Exceeded skills and expectations.
  • Presenter expert in his field; relevant for all business today
  • Very good facilitator with practical examples, Asgisa Eastern Cape
  • Excellent, Nic is knowledgeable, entertaining, thought provoking & great facilitator – Thank you. Mr. Price Group
  • Very well presented with very practical examples and implementation pointers, Robor
  • Always get Mr. Nic Gildenhuys to present this course!! Excellent! Excellent! Excellent! Knowledge & Skills that I was looking for. Nic is exceptional. He is so well informed & experienced. The transfer of skills was excellent –  National Department of Social Development
  • The lecturer is well knowledgeable of the area and sharing more than what the subject matter requires, National Department of Social Development
  • Extremely good, National Regulator for Compulsory Specifications
  • This was intense, informative & Nic is a brilliant presenter. Awesome! Exactly what I was looking for, Blue Turtle Technologies

Contact us for more Information or to Book Training