Business Performance Management

“What you measure is what you manage

What you measure is what you get.


Course Objectives:

  • To assist all staff in understanding what constitutes Business Performance Management
  • Understand the importance of strategy
  • How to set objectives, measures and targets for business units
  • Planning according the objectives
  • Managing achievements of targets
  • Aligning individual performance to business objectives
  • Effective Communication

Course Outline:

Module 1: Performance Management and Corporate Governance

  • The Board’s role
  • Different models
  • Benefits and pitfalls

Module 2: Vision, Mission and Strategy

  • Vision
  • Mission
  • Strategy

Module 3: Objectives, Measures and Targets

  • Setting objectives
  • Determining what needs to be measured
  • Setting targets
  • Defining measures
  • Setting initiatives

Module 4: Change Management

  • Change management strategy
  • Role of the sponsor
  • Team roles

Module 5: Plan-Do-Review

  • The importance of Plan-Do-Review
  • Plan-Do-Review meetings
  • Root cause analysis

Module 6: Individual Performance Management

  • Aligning individual performance management to company objectives
  • Setting individual objectives
  • Performance Management agreement
  • Performance Management review

Module 7: Effective Communication

  • Effective Communication
  • Listening to understand
  • Difficult Conversations
  • Constructive Feedback

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who should attend:

  • Directors
  • Senior managers
  • Managers
  • HR managers

Contact us for more Information or to Book Training