Business Performance Management

“What you measure is what you manage. 

What you measure is what you get.”

 

Course Objectives:

• To assist all staff in understanding what constitutes Business Performance Management
• Understand the importance of strategy
• How to set objectives, measures and targets for business units
• Planning according the objectives
• Managing achievements of targets
• Aligning individual performance to business objectives
• Effective Communication

Course Outline:

Module 1: Performance Management and Corporate Governance

• The Board’s role
• Different models
• Benefits and pitfalls

Module 2: Vision, Mission and Strategy

• Vision
• Mission
• Strategy

Module 3: Objectives, Measures and Targets

• Setting objectives
• Determining what needs to be measured
• Setting targets
• Defining measures
• Setting initiatives

Module 4: Change Management

• Change management strategy
• Role of the sponsor
• Team roles

Module 5: Plan-Do-Review

• The importance of Plan-Do-Review
• Plan-Do-Review meetings
• Root cause analysis

Module 6: Individual Performance Management

• Aligning individual performance management to company objectives
• Setting individual objectives
• Performance Management agreement
• Performance Management review

Module 7: Effective Communication

• Effective Communication
• Listening to understand
• Difficult Conversations
• Constructive Feedback

Course Duration:

2 days

• The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
• The course is wholly interactive combining theory with role play, team exercises and group interaction.
• Evaluation happens through participation and group discussion

Who should attend:

• Directors
• Senior managers
• Managers
• HR managers