Business Analysis

Electronics software and information highways will make the future corporations startling different from the past. It cannot be built effectively unless business change agents and technology professionals work together intimately.


Course Objectives:

  • Gaining an understanding of the business environment
  • Understanding how to align the systems to deliver on the customer needs
  • Ensuring a continuous alignment to strategy
  • Ensuring that all the parties involved in the service delivery are aligned
  • Understand business linkages
  • An appreciation of what determines the health of the business
  • What customer value is and how to eliminate non value adding activities
  • Align roles and responsibilities to creating customer value
  • Understanding how to align the systems to deliver on the customer needs
  • Understanding the importance of information and not just data
  • Analysing the impact of the physical infrastructure on productivity
  • Providing business solutions
  • Understanding high-level systems design

Course Outline:

Module 1: Understanding the Bigger Picture

  • What is business analysis
  • What comprises a system
  • Strategic analysis
  • Process mapping methodologies
  • Role players and their responsibilities
  • UML tools
  • Design methodologies

Module 2: Definition Phase

  • System initiation and prioritisation
  • “As is” process mapping
  • Process analysis
  • Feasibility studies
  • New system scoping

Module 3: Design Phase

  • Designing the new process
  • Aligning people, automation, infrastructure and information to new process
  • Preparing a user requirements document
  • Preparing a user specification
  • Understanding a technical specification
  • Compiling a test plan
  • Ensuring user training is according to requirements
  • How to prepare the roll-out plan
  • How to arrange for testing and training

Module 4: Implementation Phase

  • How to test a system
  • Scope management
  • Barriers to change
  • Team dynamics
  • Management role in successful implementation

Module 5: Post Implementation Review

  • Post implementation review
  • System audit
  • Maintenance phase

Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who Should Attend:

  • Managers tasked with improving business performance
  • The business analysts who will translate the strategic decisions into business improvement initiatives
  • IT systems analysts and support staff

Previous Facilitator Feedback:

  • Excellent – Antonia van Wyk – Namdeb
  • Excellent, very informative – Jenita – Sasol Oil
  • It was very informative and the instructor was knowledgeable – Nthabiseng – Medical Services Organisation
  • It was a very good course, well presented – Thilo Naidoo
  • Very informative, entertaining presentation – Dewald van Dyk
  • Excellent Tools – Karen Webster
  • Excellent, can be applied in work environment  – Barloworld Logistics
  • Excellent for skill upgrade – Enock– Standard Bank
  • Excellent, everything informative and relevant – Zodwa- SARS

Contact us for more Information or to Book Training