Coaching and Mentoring in the Workplace Training

Our Coaching and Mentoring Training course has been designed by a Registered Clinical Psychologist. Psychologists are trained to work with these types of aspects at a deeper level and understanding which allows for greater insight and professional solutions which can be more effectively understood and successfully implemented.

The skills of the world-class coach/ mentor is always in consistently-high demand, this course has been designed for those looking to enhance their leadership skills into a coach / mentor within their organization. The training allows individuals to learn and explore the core qualities of the successful coach/mentor as well as how ongoing coaching can assist in realising an individuals, team and organisations full potential. A variety of mentoring strategies and techniques are taught, along with the importance of advanced interpersonal communication skills and how to proactively approach associated coaching issues/challenges.

Objectives:

• Understand the fundamentals and principles of coaching and mentoring
• Understand the psychological aspect behind coaching and mentoring and develop individual productivity and positive behavior
• Develop and practice key skills
• Self awareness and building a positive self image and personal brand
• Developing relationships that support and empower individuals
• Set up coaching and mentoring plans to develop individuals, teams and overall organizational success
• Identify and practice different coaching tools, techniques and models
• Developing positive and encouraging relationships
• Effective interpersonal communication for impactful results
• Develop a plan for individuals and teams
• Exploring values, missions and company culture and linking it to individual results and behavior.
• Identifying and managing obstacles

Benefits:

• Increased job satisfaction
• Increased skill
• Individual attention in terms of training and development
• Creating greater defined career path progression for individuals
• Retention of staff
• Increased positive behavior and productivity

Basic Course Outline:

Module 1: Self-Awareness

• What is self-awareness
• Perception Management: What is obvious to everyone but you?
• Personal Branding: Building your own Identity
• Is Self-Esteem real?
• Compassionate Self Awareness, a step in the right direction
• The Obsessive, Compulsive Self Awareness
• Assessing your Personality Type
• Assessing your Coaching Style
• The 6 Q’s of Leadership and Coaching
• Personal time lines and stepping into coaching and mentoring

Module 2: Understanding the fundamentals to Coaching and Mentoring

• What is coaching and mentoring
• Management vs. Leadership and how they relate to Coaching and Mentoring
• Modern Day Crisis in SA Leadership
• Managing Attitudes during difficult times
• Leading, Coaching and Mentoring Millennial’s & Different Generations the New Workforce
• What role does coaching and mentoring play in organisations
• The Psychology of a good coach and mentor

Module 3: Developing Relationships

• Understanding different Social Styles and adapting to suit each individual
• Linking Company Values, Behavior, and Productivity and the link between individuals
• The Life Balance Wheel
• One size doesn’t fit all
• Building relationships
• Empowering attitudes
• Building confidence
  • Exploring the intricate details of self-esteem and how they affect individuals
  • Gaining confidence
  • Feeling and behaving as a Coach/Mentor
  • Communicating upwards and downwards
• Not being manipulated
• Setting clear boundaries and managing dependency
• Dissociated Self and setting Boundaries – “Not taking yourself so seriously”
• Giving effective feedback so that individuals feel empowered rather than criticized
• Coping with being on the receiving end of criticism
• The Essential Toolkit for NOT taking things personally
• The fine art of deflection and triangulation
• Pity, empathy, sympathy and compassion – what to use and when?
• Effective feedback tools – no more checklists!
• Emotion vs. Objectivity
• Anger Management
  • Understanding Types of Anger
  • De-escalating Techniques
• Conflict Management
  • Understanding Types of Conflict
  • Organisational Conflict
  • Defusing Techniques
• Blame vs. Accountability – where to draw the line
• Dealing with difficult individuals

Module 4: Interpersonal Communication Skills

• Selective, Defensive and Listening with the intent to reply
• Non-verbal communication for increased understanding
• The Art of making an individual feel heard and understood
• Respectful etiquette and use of language in communication
• The Psychology of making individuals feel empowered
• The Art of Persuasion and Influence
• Cultivating a positive attitude.

Module 5: The Process, Tools and Techniques

• Confidentiality – what can be shared and what can’t
• Preparing a Coaching Plan using a coaching model
• Key Performance Indicators
• Creating and measuring individual plans
• Delegation and possible barriers
• Monitoring the ongoing process
• Building high performance individuals
• The truth about motivation and setting realistic goals
• Optimism, lessons from failure, cultivating a positive attitude
• Victim mentality and demotivation
• Motivation as a personal dynamic
• When is coaching not the answer

Module 6: The Way Forward

• Action Plan
• Your personal value statement
• Personal Pledge
• Starting Coaching groups

Course Duration:

2 days

• The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
• The course is wholly interactive combining theory with role play, team exercises and group interaction.
• Evaluation happens through participation and group discussion

Who should attend:

• Team Leaders
• Supervisors
• Managers
• Executives
• Trainers