Coaching and Mentoring in the Workplace Training

Our Coaching and Mentoring Training course has been designed by a Registered Clinical Psychologist. Psychologists are trained to work with these types of aspects at a deeper level and understanding which allows for greater insight and professional solutions which can be more effectively understood and successfully implemented.

The skills of the world-class coach/ mentor is always in consistently-high demand, this course has been designed for those looking to enhance their leadership skills into a coach / mentor within their organization. The training allows individuals to learn and explore the core qualities of the successful coach/mentor as well as how ongoing coaching can assist in realising an individuals, team and organisations full potential. A variety of mentoring strategies and techniques are taught, along with the importance of advanced interpersonal communication skills and how to proactively approach associated coaching issues/challenges.


  • Understand the fundamentals and principles of coaching and mentoring
  • Understand the psychological aspect behind coaching and mentoring and develop individual productivity and positive behavior
  • Develop and practice key skills
  • Self awareness and building a positive self image and personal brand
  • Developing relationships that support and empower individuals
  • Set up coaching and mentoring plans to develop individuals, teams and overall organizational success
  • Identify and practice different coaching tools, techniques and models
  • Developing positive and encouraging relationships
  • Effective interpersonal communication for impactful results
  • Develop a plan for individuals and teams
  • Exploring values, missions and company culture and linking it to individual results and behavior.
  • Identifying and managing obstacles


  • Increased job satisfaction
  • Increased skill
  • Individual attention in terms of training and development
  • Creating greater defined career path progression for individuals
  • Retention of staff
  • Increased positive behavior and productivity

Basic Course Outline:

Module 1: Self-Awareness

  • What is self-awareness
  • Perception Management: What is obvious to everyone but you?
  • Personal Branding: Building your own Identity
  • Is Self-Esteem real?
  • Compassionate Self Awareness, a step in the right direction
  • The Obsessive, Compulsive Self Awareness
  • Assessing your Personality Type
  • Assessing your Coaching Style
  • The 6 Q’s of Leadership and Coaching
  • Personal time lines and stepping into coaching and mentoring

Module 2: Understanding the fundamentals to Coaching and Mentoring

  • What is coaching and mentoring
  • Management vs. Leadership and how they relate to Coaching and Mentoring
  • Modern Day Crisis in SA Leadership
  • Managing Attitudes during difficult times
  • Leading, Coaching and Mentoring Millennial’s & Different Generations the New Workforce
  • What role does coaching and mentoring play in organisations
  • The Psychology of a good coach and mentor

Module 3: Developing Relationships

  • Understanding different Social Styles and adapting to suit each individual
  • Linking Company Values, Behavior, and Productivity and the link between individuals
  • The Life Balance Wheel
  • One size doesn’t fit all
  • Building relationships
  • Empowering attitudes
  • Building confidence
    • Exploring the intricate details of self-esteem and how they affect individuals
    • Gaining confidence
    • Feeling and behaving as a Coach/Mentor
    • Communicating upwards and downwards
  • Not being manipulated
  • Setting clear boundaries and managing dependency
  • Dissociated Self and setting Boundaries – “Not taking yourself so seriously”
  • Giving effective feedback so that individuals feel empowered rather than criticized
  • Coping with being on the receiving end of criticism
  • The Essential Toolkit for NOT taking things personally
  • The fine art of deflection and triangulation
  • Pity, empathy, sympathy and compassion – what to use and when?
  • Effective feedback tools – no more checklists!
  • Emotion vs. Objectivity
  • Anger Management
    • Understanding Types of Anger
    • De-escalating Techniques
  • Conflict Management
    • Understanding Types of Conflict
    • Organisational Conflict
    • Defusing Techniques
  • Blame vs. Accountability – where to draw the line
  • Dealing with difficult individuals

Module 4: Interpersonal Communication Skills

  • Selective, Defensive and Listening with the intent to reply
  • Non-verbal communication for increased understanding
  • The Art of making an individual feel heard and understood
  • Respectful etiquette and use of language in communication
  • The Psychology of making individuals feel empowered
  • The Art of Persuasion and Influence
  • Cultivating a positive attitude.

Module 5: The Process, Tools and Techniques

  • Confidentiality – what can be shared and what can’t
  • Preparing a Coaching Plan using a coaching model
  • Key Performance Indicators
  • Creating and measuring individual plans
  • Delegation and possible barriers
  • Monitoring the ongoing process
  • Building high performance individuals
  • The truth about motivation and setting realistic goals
  • Optimism, lessons from failure, cultivating a positive attitude
  • Victim mentality and demotivation
  • Motivation as a personal dynamic
  • When is coaching not the answer

Module 6: The Way Forward

  • Action Plan
  • Your personal value statement
  • Personal Pledge
  • Starting Coaching groups


Course Duration:

2 days

  • The course is offered in-house and can be custom made to include specific examples and exercises based on the organisation’s activities.
  • The course is wholly interactive combining theory with role play, team exercises and group interaction.
  • Evaluation happens through participation and group discussion

Who should attend:

  • Team Leaders
  • Supervisors
  • Managers
  • Executives
  • Trainers

Contact us for more Information or to Book Training